Upon completion of your order a confirmation email with the details of your order will be sent to you.
Please ensure your checkout process is complete until you reach the page containing your order number.
If you have any additional questions feel free to contact our support team at firstname.lastname@example.org. One of our Customer Service representatives will be happy to assist you. Kindly note to check your spam folder as the email may have filtered into that folder.
If after contacting your selected carrier you still need assistance regarding locating your order, feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
We accept all major credit cards and most third-party payments, including:
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to skims.com.
Simply shop and proceed to checkout as usual. At checkout, you will choose Sezzle as your payment method. You will then be directed to the Sezzle website to register and provide payment details. Using Sezzle will break your purchase into four interest-free payments. If you are already an Sezzle user, just log in to your Sezzle account. Then complete your order.
Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting us at firstname.lastname@example.org.
If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.
For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.
We are usually unable to change or cancel an order after you've placed it.
It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.
To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.
Items purchased through our website will gladly be accepted for a refund within 14 days of the delivery date. All items must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned.
In the event your item is damaged or defected (we're deeply sorry!) Please contact us within 7 days from the date of delivery and we will gladly process a return or exchange. Any international returns received later than 60 days from the order date will be returned back to the sender.
To read more about our return policy, please click here.